Router Connection: Plug the WAN port. of your router into your ONT. Typically, this is port 1 or port2. of the ONT 10gig port on Hyperfibre, but please refer to your welcome email for any variations.
Use a device (preferably a computer) to connect either via WiFi or by hardwiring to your router. Locate and log in to your router using the provided instructions, usually found on a sticker on the device's bottom.
Now comes the exciting part – configuring your router for Hyperline! The process varies across routers, but look for options like Quick Setup or WAN settings modification. You'll need to select DHCP/IPOE to connect to the Hyperline network:
Connection Type: DHCP / IPoE VLAN: Untagged As per your service order (also specified in your go-live email)
Encapsulation Protocol: DHCP / IPoE
VLAN Tagging (802.1Q): 0 also Untagged (unless you have opted for tagged at 10)
VLAN Priority: (802.1P): 0 (Specify if mentioned)
MTU: 1500
MSS: 1460
Note: You may not be prompted for all values.
Once you've configured your router with the above settings, you should be good to go!
Disable Prefix Only.
If you're still facing connectivity issues, double-check all settings and try rebooting your router. Try Disableing IPv6 or even changing your Dns Settings to a public dns like 1.1.1.1 If problems persist, please email us for at [email protected] for assistance. In rare cases, there might be issues with the LFC Local fibre Companey or circuit provisioning, and you may need to email us,
Did you switch to Hyperline from another ISP? While The local fibre companey notifies your previous ISP about the connection transfer, these notifications can sometimes be missed. We strongly recommend contacting your previous ISP to ensure services are canceled and billing ceases. Hyperline holds no responsibility for ensuring services with your previous provider are terminated.
Your modem must be capable of throughput speeds in line with your purchased internet services capabilities, in order to receive maximum internet speeds on our network. If it is not, please purchase a new modem. we recomend wifi6e or wifi 7 you also can run a speed test at https://www.speedtest.net/ select chrous fibre lab ..
For new fibre customers, a local fibre provider will come to your home and arrange to install the required fibre cables, ONT and power equipment. They will arrange this directly with you. For more information, see What is the fibre
If you are transferring your connection from another ISP, most of the time you won’t need to do anything at all. please make sure you have provided the current isp details for faster connection.. name on account, account number, and service install address, After installation, you do the modem setup yourself. Once your fibre service from us is live, you must ensure your modem is powered on, connected to the ONT with the right settings, and is setup for the New Zealand location within its setup interface. Once that is done, your modem will connect to us and you will be online.we accept payment via credit/debit card through stripe they do charge a 2.7% + NZ$0.30 for domestic cards or 3.7% + NZ$0.30 for international cards, also you can pay us via direct deposit to our bank details on your invoice Keep in mind that Hyperline broadband is a prepay service, so you’ll need to pay your bill by the due date to keep it running – this means we can keep our prices low for you!
$15 Added once payment has not been received by 5 days after an invoice due date.
$49 Payment to reconnect a service which has been terminated for non-payment (in addition to payment of the overdue balance and any late fees incurred).
$199 Payable if a fault is lodged with a fibre company which is proved to not be caused by the fibre infrastructure (e.g. internal wiring, fibre damaged within your property boundary or router misconfiguration)
Days overdue Action
1 day First invoice overdue reminder email sent.,
3 days Second invoice overdue reminder email sent.
5 days Late fee added to overdue invoice. Service suspended & disconnected. Service suspension email sent. Service is restored immediately once invoice has been paid.
10 days Third & final invoice overdue reminder email sent.
14 days Service terminated & disconnected. Service termination email sent.
For queries relating to your bill, you can reach out to our billing team on the below details: Email: [email protected]
We use CGNAT by default a static IPv4 address can be provissioned at 8$ a month
ALL the data! But seriously, go for gold – all hyperline connections have uncapped data. We don’t throttle your connection, but we do have a acceptable use policy to ensure all users have a (excuse the pun), hyperline broadband service. read our tos.
"We don't believe in contracts here! None, zero, zilch! We're not interested in locking you in—if you decide to part ways with hyperline, no hard feelings. Simply submit your cancellation request through at least 14 days before at email [email protected] , and we'll handle the rest."
Simply submit your cancellation request through a email, [email protected] and we'll handle the rest.
"Orders for Hyperfibre require a Hyperfibre ONT. If you don't already have one, installation may take some time, as the LFC may need to swap the GPON splitter supplying your area to one compatible with XGSPON, the technology behind Hyperfibre. Updates during this process are not within our control, so we appreciate your patience. We'll notify you of the installation date as soon as we receive confirmation.
Hyperfibre is available in over 75% of New Zealand's towns and cities. Currently, you can access Hyperfibre through Chorus for Tuatahi First Fibre in select UFB1 areas. If you reside in Christchurch, Enable offers Hyperfibre service please email us to confirm availability . However, Northpower does not currently support Hyperfibre.
To ensure optimal speeds from your new Hyperfibre connection, it's essential to use high end dedicated Hyperfibre modem. We strongly recommend using a wifi6e or wifi7 device to fully leverage this speed."
Fiber optic internet utilizes slender strands of glass or plastic to transmit data through light signals, distinguishing itself from traditional copper-based connections. This technology presents notable benefits such as enhanced speed, heightened reliability, and reduced latency. With fiber optics, we ensure swift and uninterrupted internet experiences for you.
If you already have a Fibre Box (ONT) installed, we'll arrange the transfer of your connection for your requested go-live date. It's a seamless process, ensuring your transition is smooth and hassle-free, just the way you prefer. we aim to complete this on the same day on the ASAP orders recived before 12 noon mon-to friday some times it may take upto 14 working days a 2nd connection on ONT port 2 is much faster if there is no active connection on that port and LFC may not need to varify your old service provider.. But if you don't have a Fibre Box (ONT) yet, don't worry! We'll handle that for you. We'll submit a request to the Local Fibre Company (LFC), such as Chorus, Enable, and others, to install the necessary Fibre Box. Please note that the standard installation procedure typically takes between 3 to 5 weeks. While patience is key, we assure you that the wait is worthwhile for the exceptional speed of our internet service!.
yes we can assign additional IPv4 Subnets of - /31 (2 IPs) , /30 (4 IPs), /29 (8 IPs), /28 (16 IPs) , routed to your connection. this feature is coming soon.
Yes, we can provision a second connection on the same ONT at port 2 and port 1. This service can be provided by us or by a different provider, as you prefer. However, please note that we are only responsible for the services on the port we provision.
email us at [email protected]
"At our core, we're a tight-knit team driven by a passion for assisting you. Despite our modest size, we make it a priority to be accessible to you via online chat for the majority of the day. Should you reach out to us outside of our regular hours, simply leave a message, and we'll make sure to get back to you as swiftly as possible. Your needs are our top priority, and we're dedicated to ensuring your experience with us is seamless and satisfying."
Hyperline, a Virtual ISP, offers internet service powered by the high-capacity, world-class Tier 1 Carrier Vocus network, which boasts 4,000 kilometers of fibre, ensuring unparalleled performance and reliability. Vocus is renowned for its robust infrastructure and extensive reach, providing a solid foundation for delivering lightning-fast fibre internet to our customers. With our fibre service, you can enjoy seamless streaming, lag-free gaming, and smooth video conferencing. The Vocus network's advanced technology supports high bandwidth and low latency, making it ideal for both personal and professional use. Whether you're a household streaming multiple HD videos, a gamer demanding peak performance, or a business relying on consistent internet for operations, our service has you covered. Gain access to our high-performing broadband network, including our extensive regional CDNs, transit, and peering. These features enhance your online experience, ensuring optimal data delivery and connectivity across various regions. Our commitment to quality extends beyond just speed. The Vocus network's resilience and redundancy measures ensure that your connection remains stable, even during peak usage times or unforeseen disruptions. This reliability is critical in today’s digital age, where uninterrupted connectivity is a necessity. Our customer support team is always ready to assist you via email or chat. Choose Hyperline for a superior online experience, backed by the high-performance Vocus network. Experience the difference with faster, more reliable, and more efficient internet today.
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